MIC Use Case

Service contract and industrial SLA digitalization

Govern contracts, technical annexes, and service levels in a secure, traceable, operations-oriented environment.

MIC combines Service Hub, Digital Repository, and MIC Doc Crypto to centralize contractual documentation, ensure access control, and turn SLA compliance into a measurable operational capability.

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MIC PHILOSOPHY: MODULAR PLATFORM, PROGRESSIVE TRANSFORMATION

MIC is built on a clear vision: a modular platform that adapts to the digital maturity of each industrial organization. Instead of imposing a rigid model, MIC enables progressive deployment of use cases by combining modules to solve concrete needs in operations, maintenance, quality, planning, and control.

Its architecture allows teams to start by digitalizing a specific part of plant operations and evolve in an orderly way toward advanced automation scenarios. This enables standardization, equipment connectivity, and coordinated operations across multiple sites while keeping traceability, operational consistency, and scalability throughout the industrial lifecycle.

From targeted digitalization to full automation, MIC supports every stage of industrial transformation.

Signals you need this use case

Scattered contracts

Documentation spread across folders, email, and disconnected systems.

SLAs without visibility

Difficulty measuring commitments for response time, availability, and resolution.

Document risk

Sensitive information without encryption or clear access traceability.

Costly audits

Manual evidence preparation with high administrative effort.

Reactive management

Incidents and requests outside a structured and traceable flow.

Lack of governance

There is no unified control of versions, annexes, addenda, and approvals.

HOW MIC SOLVES SERVICE CONTRACT AND SLA DIGITALIZATION IN 6 STEPS

The approach integrates document governance, information security, and service operations to control contractual commitments end to end.

01

MIC Digital Repository: unified contract structure

What it centralizes

Framework contracts, technical annexes, and service agreements.
Versions, addenda, validity status, and owners.
Operational evidence linked to compliance.

What it delivers

A single source of truth for documentation to avoid duplicates and version errors.

Each contract with its technical and operational context.

02

MIC Service Hub: management of requests, services, and commitments

How it works

Internal or external clients open requests for contracted services, and the flow is tracked with target times and statuses.

Outcome

Transparent tracking of the request-offer-execution-close cycle with SLA control by service.

03

MIC Doc Crypto: encrypted and controlled sensitive documentation

Document security

Encryption of critical documentation, profile-based permission management, and access segregation by criticality.

Access traceability

Record of who accesses, when they access, and what actions they perform on each sensitive document.

04

Governance of versions, approvals, and contractual changes

Controlled versioning

Complete history of current and historical documents with verifiable status.

Approval workflows

Role-based validations for new clauses, annexes, or addenda.

Impact control

Traceability between contractual change and affected operations.

Continuous audit trail

Evidence ready for internal or external review without manual reconstruction.

05

SLA monitoring and proactive alerts

Key indicators

Response times, resolution times, milestone compliance, and deviations by client, contract, or service.

Alerts and action

Notifications before breaches to trigger corrective actions and protect service levels.

06

Executive dashboard for operations, legal, and service

Cross-functional view

Contract status, SLA compliance, document risks, and request portfolio in a single panel.

Data-driven decision-making

Prioritization of actions, renegotiations, and continuous service improvement with objective traceability.

What your organization gets from this use case

Operational outcome

End-to-end governance of service contracts and SLAs.
Sensitive documentation protected with MIC Doc Crypto.
Complete traceability of access and document changes.
Better coordination between operations, service, and compliance.
Lower contractual non-compliance risk.

KPIs you can improve

% of SLAs met by period and contract.
Average response and resolution time.
Contract deviations detected on time.
Service audit preparation time.
Unauthorized-access incidents involving critical documentation.

MIC turns contracts and SLAs into a living, secure, and traceable operating system.

If you want, we can show you how to implement this use case in your organization by combining MIC Service Hub, Digital Repository, and MIC Doc Crypto.