MIC
SERVICE HUB
Advanced Industrial Services & Management Platform
Turn your product and process repository into your own marketplace and much more with MIC Service Hub
Our solution
Built for demanding professional environments, MIC Service Hub standardizes critical processes, reduces operational risk, and becomes a direct, transparent connection between provider and customer.
Benefits
TOTAL PROCESS CENTRALIZATION IN A SINGLE PLATFORM
Spare parts, services, documentation, training, and configuration are managed from one environment, removing silos and simplifying daily operations.
MAXIMUM DATA SECURITY AND CONTROL
A hybrid architecture with on‑premise installation guarantees secure access, data sovereignty, and high availability—even in critical environments.
TURNING KNOWLEDGE AND PROCESSES INTO VALUABLE ASSETS
Digitizing and structuring technical knowledge transforms experience and processes into reusable, marketable assets, creating new business opportunities.
FULL TRACEABILITY AND DOCUMENT CONTROL
Every component, document, and service is recorded, ensuring transparency, regulatory compliance, and auditability.
SIGNIFICANT OPERATIONAL AND LOGISTICS EFFICIENCY GAINS
Process standardization and immediate access to reliable information reduce management time, administrative errors, and operational costs.
SCALABLE PLATFORM READY TO GROW
Designed to evolve with the business, it lets you add new modules, features, and processes without operational disruption.
ANTICIPATE INCIDENTS AND REDUCE OPERATIONAL RISK
Thanks to obsolescence dashboards and full lifecycle visibility, the platform identifies future risks, plans replacements, and ensures service continuity.
Architecture and Security
Hybrid architecture
Its architecture combines a centrally managed environment with a local installation in the customer's infrastructure.
This model delivers an advanced digital experience without compromising security requirements or data sovereignty.
Synchronization and Secure Access
- Configurable periodic data synchronization.
- Secure VPN connection, active only during information exchange.
- No permanent access or direct exposure to the Internet.
- Access to the platform exclusively from the customer's internal network.
- Full control of the environment and access permissions.
Features
MARKETPLACE DE REPUESTOS
Structured catalog with detailed technical information, prices, delivery times, and tools for fast or bulk purchasing, optimizing logistics and maintenance management.
MARKETPLACE DE SERVICIOS PROFESIONALES
Request, definition, and contracting of specialized technical services through a consultative, fully traceable flow adapted to complex needs.
GESTIÓN AVANZADA DE CONFIGURACIÓN Y DOCUMENTACIÓN
Centralized control of configurations, certificates, drawings, warranties, and maintenance cycles, ensuring full traceability and technical transparency.
REPOSITORIO DOCUMENTAL INTELIGENTE
Access to technical documentation with version control, complete history, and powerful search and filtering capabilities.
PLATAFORMA DE FORMACIÓN TÉCNICA
Digital content, videos, and specialized courses, with instructor‑led training options, online or onsite.
PANEL DE GESTIÓN DE OBSOLESCENCIA
Strategic view of component lifecycle, with key dates, replacement recommendations, and mitigation plans.
GESTIÓN CONSOLIDADA DE PRODUCTOS Y PROCESOS
Full visibility of vehicles, configurations, purchased and installed spare parts, inventories, and traceability of each component.
SISTEMA DE AVISOS Y NOTIFICACIONES
Operational alerts integrated in the platform and via email for relevant events.
Certifications
CUSTODIAMOS EL CONOCIMIENTO CRÍTICO DE TU ORGANIZACIÓN CON MÁXIMA SEGURIDAD
- SMARTPM is ISO 9001 certified.
- SMARTPM is in an advanced ISO 27001 certification process.
- MIC follows a secure development process certified under S‑SDLC.
Features
| LICENSE (5 concurrent users) | ADVANCED | ENTERPRISE |
|---|---|---|
| Training portal | ✓ | ✓ |
| News portal | ✓ | ✓ |
| Finished parts sales | ✓ | ✓ |
| Services | ✓ | |
| Process sales | ✓ | |
| Standard dashboards | ✓ | ✓ |
| ADDONS | ||
| DOCryptor | ||
| ERP connector | ||
| Custom dashboards (max 3) | ||
| SAT | ||
| Control de stocks | ||
| MIC Cluster / Entidad | ||
MIC Solutions
MIC: MANUFACTURING INTELLIGENCE CORE
MIC is a modular solution that adapts to different levels of digital maturity and enables gradual, simple progress in process digitalization and automation.
info@smartpm.es
+34 943 70 70 97
www.smartpm.es
